Little Things That Mean a Lot

A True Story of Soggy Toast and Cold Coffee

Mrs. N. was having a busy morning, One moment the doctor's team was in checking her progress, and a few minutes later the physician's assistant and the cast technician were getting her fitted with a walking boot. A few minutes later, her nurse Patty came with her medications, and before she knew it the physical therapist was helping her make her first few steps towards recovery.

By the time she was resting comfortably in the bedside chair, it was after 10 o'clock. Glancing at the bedside table she noticed that her breakfast was sitting there, forgotten. Her scrambled eggs were cold, the toast was soggy, and the coffee was like ice!

Well, if you've ever been in the hospital, especially a big hospital, you know exactly what Mrs. N would usually get for breakfast...soggy toast and cold coffee.

But Mrs N. was at the Newton Wellesley Hospital, not a big cold downtown hospital. Patty was able to get some hot coffee and warm toast, and Mrs. N finished off her busy morning feeling like she was in good hands. Cold coffee may not seem like the end of the world, but it's one of those little things that can make a hospital stay a pleasant experience - or an unpleasant one.

Newton-Wellesley hospital is a place where you can get the highest quailty care and the most state-of-the-art technology, but still feel welcomed, comfortable, and respected. Healing still requires a human touch, and we know about the little things that mean a lot.